Pyramid Time Keeping Made Simple
Pyramid Technologies
45 Gracey Avenue - Meriden, CT 06451
Toll-free (US/Canada): 888.4.PYRAMID
Phone: 203.238.0550
Pyramid Time Keeping Made Simple
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Knowledge Base
Here are the answers our customer's most commonly asked questions.  If you don't see an answer to your question please submit your own inquiry to Pyramid Technologies, or call us at 888-479-7264.

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Featured Articles
2010 Daylight Savings Time
It's that time of year again...Spring ahead!
Biometric Fingerprint Scan Method
Time Clock Maintenance
To prolong the life of your 3500, 3700, 4000 and 4000HD, we recommend periodically cleaning your time clock. Here's how:
TimeTrax Sample Reports
Here are sample reports from our TimeTrax Time and Attendance Software.


Articles
2010 Daylight Savings Time
It's that time of year again...Spring ahead!
3500/3700 MASTER RESET
Master Reset should only be used if the time clock is behaving completely erratically. This procedure will clear the entire time clock memory and reset the program to the original factory defaults.
5300 Bell Ringer Instructions
Detailed Instructions for the 5300 Bell Ringer
Biometric Fingerprint Scan Method
Changing the Print Ribbon
Emergency Punch Download
In the event of a catastrophic database failure due to damage from viruses, hard drive crash etc… you can retrieve the last 4,000 punches by initiating an Emergency Punch Download.
Entering New Employees
Follow these rules when entering new employees into your TimeTrax.
Error 1
E1 is a time card transport failure.
Error 2
E2 is a print head jam.
Initializing the M-3500
You must initialize the M-3500 if it is a new unit, it has already been in use, but has been unplugged from AC current for more than 72 hours, or it is required to change the 12/24-hour mode after the time has been set.
No Recorders Found Ethernet
"No Recorders Found" error message indicates a connection error
No Recorders Found Serial or USB
"No Recorders Found" error message indicates a connection error
Password Reset
Have you forgotten or lost your password?
Pyramid 4000 Ribbon Installation
Step-by-step guide to proper installation of the 4000 ribbon- with photos
QuickBooks Does Not Display Punch Information After Export
Time Tracking data is missing for some or all employees.
Quickbooks Integration
TimeTrax and Quickbooks integration. Requirements: Quickbooks Pro or higher. U.S. Versions ONLY. Use this document to guide you through the steps...
Re-Initializing Your PTR-4000/4001
After a serious power disruption, your LCD display may be garbled or the card feed motor may run.
Restoring Database From A Crashed Hard Drive
Restoring after a hardware crash using Automatic Backups.
Software Statement
Sofware Upgrade or Reinstall
TimeTrax Software Upgrade or Renstalling on the Same or New Computer
Technical Support Plan
Time Clock Maintenance
To prolong the life of your 3500, 3700, 4000 and 4000HD, we recommend periodically cleaning your time clock. Here's how:
TimeTrax Sample Reports
Here are sample reports from our TimeTrax Time and Attendance Software.
Troubleshooting the Pyramid 4000 Print Quality
Many print problems can be eliminated and the life of your Pyramid Time Clock can be extended simply by making sure that you correctly install your ribbon and keep your time clock clean.
Troubleshooting Vista/XP
Using TimeTrax Ethernet clocks over the Internet
Technical Data Sheet for Using Pyramid TimeTrax Ethernet Time & Attendance Systems over the Internet
Vista and USB adapter driver
Warranty & Returns
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